Refund & Returns Policy

1. Overview

We want you to be satisfied with every order. If something isn't right, we'll do what we reasonably can to help. This policy sets out the conditions under which returns and refunds are accepted, the timeframes involved, and the limits of our responsibility. It applies to all purchases made through goodnutritiononly.com unless a different written agreement is in place.

2. Shipping & Carrier Responsibility

Once an order leaves our facility, it is transferred to an independent, third-party shipping carrier. Good Nutrition Only is not responsible for delays, damage, loss, theft, or delivery errors that occur once a package is in the carrier's possession. Responsibility and risk of loss for the products pass to the carrier at the point of hand-off and to you upon delivery.

Estimated delivery times are provided by the carrier and are not guaranteed. Weather, carrier backlogs, incorrect addresses provided at checkout, and other factors outside our control may affect delivery.

That said, we will not leave you stranded. If your package is delayed, lost, or arrives damaged in transit, contact us and we will help you track it, assist with filing a claim with the carrier where applicable, and do what we reasonably can to make things right.

3. Return Eligibility

To be eligible for a return, items must be:

• Returned within [30] days of the delivery date;
• Unopened, unused, and in their original, resalable condition with any seals intact;
• In their original packaging; and
• Accompanied by proof of purchase (order number or receipt).

We reserve the right to refuse or reduce a refund on any item that is returned outside these conditions, or that shows signs of use, tampering, or damage not caused by us.

4. Non-Returnable & Final Sale Items

For health, safety, and hygiene reasons, certain items cannot be returned or refunded, including:

• Opened or used supplement products, unless they arrived defective;
• Products marked "final sale" or "clearance";
• Gift cards; and
• Free or promotional items received as part of an offer.

5. How to Start a Return

Do not send any item back before contacting us — returns received without prior authorization may be refused and may not be refunded. To begin, email info@goodnutritiononly.com with your order number and the reason for your return. We will review your request and, if approved, send return instructions and a return address.

6. Return Shipping Costs

Unless the return is the result of our error (for example, a defective, damaged, or incorrect item), return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable. We recommend using a trackable, insured shipping method — we are not responsible for returns that are lost or damaged in transit back to us.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method, typically within [5–10] business days of approval. Depending on your bank or card provider, additional time may pass before the funds appear on your statement.

Refunds may exclude original shipping charges and any applicable restocking fee. We reserve the right to issue a partial refund for items returned in a condition that is not fully resalable.

8. Exchanges

We only replace items directly if they are defective, damaged, or incorrect. If you would like a different product, please return the eligible item under this policy and place a new order.

9. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, contact us within [7] days of delivery at info@goodnutritiononly.com with your order number and a photo of the item and packaging. Once verified, we will provide a replacement or a full refund at no additional cost to you.

10. Lost, Stolen, or Misdelivered Packages

Where carrier tracking shows an order as delivered, we consider the order fulfilled. Good Nutrition Only is not responsible for packages that are lost after delivery, stolen, or delivered to an incorrect address supplied by the customer at checkout. If your tracking shows delivered but you cannot locate your package, contact us and we will help you open an inquiry with the carrier, though resolution ultimately rests with them.

11. Order Cancellations & Changes

We begin processing orders quickly. If you need to cancel or change an order, contact us as soon as possible after ordering. We will do our best to accommodate the request, but once an order has entered fulfillment or shipped, it can no longer be canceled or modified and is subject to the standard return process above.

12. Late or Missing Refunds

If you have not received an approved refund, first re-check your bank account, then contact your card provider and bank, as processing times vary. If you have done this and still have not received your refund, contact us at info@goodnutritiononly.com and we will assist.

13. Subscriptions & Recurring Orders

If you enroll in a subscription or recurring order, you may manage, pause, or cancel it through your account or by contacting us before the next billing or renewal date. Charges that have already been processed and shipped are governed by the return and refund terms in this policy.

14. Chargebacks & Payment Disputes

If you believe there is a problem with your order or a charge, please contact us first so we can resolve it directly. Initiating a chargeback or payment dispute without first allowing us a reasonable opportunity to help may delay resolution. We reserve the right to contest chargebacks we believe to be unwarranted using order, delivery, and communication records.

15. Limitation of Liability

To the fullest extent permitted by law, our total liability arising out of or relating to any order is limited to the amount you paid for the product(s) at issue. We are not liable for indirect, incidental, or consequential damages. Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease; nothing in this policy constitutes a medical or health guarantee.

16. Changes to This Policy

We may update this Refund & Returns Policy from time to time. Any changes take effect when posted on this page, and the "Last updated" date above will reflect the most recent revision. The policy in effect at the time of your order applies to that order.

17. Contact Us

Questions about your order, a return, or this policy? Reach us any time at info@goodnutritiononly.com or through our contact page. We read and respond to every message.